How do I return an item?
In-stock (ready made): Items may be returned for a refund or exchange within 45 days of delivery provided they have not been worn or altered. Exchanges may be subject to shipping charges as evaluated on a case by case basis. After 45 days, we will replace or refund your purchase for manufacturer defect only. All Refunds will be paid by credit to the original credit card or be issued as a store credit if the customer prefers.
Custom Clothing (Items made or altered specifically for the customer): Customers will have 72 hours after order is submitted to cancel any special order items. A 50% non-refundable deposit will be retained after 72 hours by Direct Clothiers. No returns or exchanges on custom special orders with the exception of manufacturer defects or damages.
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